Speaker · Coach · Change Consultant
Lead Change.
Lead Yourself.
If you have spent decades delivering for others and are quietly wondering when it becomes about you, this is that work.
Get in touch
Live Aligned · Feel Alive · Become Whole
My story
Change is not a project.
It is a human journey.
I grew up in Nagoya with a quiet, persistent pull toward the world beyond Japan. At 24, months from finishing my master's degree, I stepped off the path everyone around me was taking and decided, with no clear plan yet, that I would study in the US.
My parents had been saving for my wedding. My mother told me to use it for my education instead. That choice opened twenty-five years across Switzerland and the UK, in hospitality, insurance, and technology, and eventually a Japanese-language community, Europe Living Salon, for professionals building a similar kind of career.
Read the full story
"I began seeing myself as empowered and the cause in my life rather than reacting to things around me."
Kelly C.
"I released patterns holding me back for years. I feel powerful, lighter, stronger, and free."
César C.
"I've achieved more in the last three months than in the previous eight. I am earning more."
Grant F.
Free guide
Redesign Your Career with Authenticity
Five practical shifts to break the cycle and step forward with clarity. No sign-up required.
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3 ways to work together
Speaking, Coaching and Change Consulting
Speaking
Perspective on Change
Keynotes and facilitated sessions on authenticity, change, and what it takes to lead yourself through both. For leadership summits, corporate events, and professional conferences.
Explore speaking
Coaching
From Insight to Transformation
Two pathways designed to take you from where you are to where you are capable of being. Focused breakthroughs or sustained momentum, both lead to lasting change.
Explore coaching
Change Consulting
Organisational Transformation
Strategic change management for organisations navigating large-scale transformation. 25 years of global delivery across insurance, technology, and hospitality.
Explore consulting
Where would you like to begin?
A free conversation
Free 25-min Consultation
A focused conversation to explore what is possible. Come curious, leave with clarity.
Get in touch
An intensive transformation
Breakthrough Programme
Core-level change in an intensive session. What has held you back for years shifts, and does not return.
Learn more
Find what is yours
Origin Programme
Discover what was always there, beneath the version of yourself that was shaped for you.
Learn more
Speaking
Three talks. One invitation to become more yourself.
Speaking at leadership summits, corporate events, and professional conferences. Talks that create shared understanding and the inner shift that moves people forward with clarity and confidence.
01
The Life You Were Expected to Live
For those who have achieved what was expected and are quietly asking, is this it? A talk about living by your own definition of success.
02
Outer Events. Inner Reality.
Events do not define us. The meaning we assign to them does. Shift the story, and the path forward opens.
03
Becoming Whole Again
Many leaders perform rather than lead. This talk explores what becomes possible when you stop managing your image and lead from who you actually are.
Let's talk
Are you ready to lead change and lead yourself?
The question does not get quieter on its own.
Send a message and Eri will be in touch.
Start with a free conversation
About Eri
My story is not unique.
That is why it matters.
I grew up in Nagoya with a quiet, persistent pull toward the world beyond Japan. At 24, months from finishing my master's degree, my professor stopped me with one question: "Didn't you once tell me you wanted to study in the US?" I had already put on the job-interview suit, like everyone else in my class.
The acceptance letter arrived a few years later, and so did the real cost. My parents had been saving for my wedding. My mother told me to use it for my education instead. I said yes before I had finished hearing the sentence.
What followed was twenty-five years across Switzerland and the UK, in hospitality, insurance, and technology, adapting to a new company and a new culture more times than I can count.
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My background
25 years. Three continents. One consistent thread.
My career spans financial services, technology, consulting, and hospitality across Japan, the United States, the United Kingdom, and Switzerland. I have held senior change and transformation roles at Swiss Re, PartnerRe, Zurich Insurance Group, Galytix, Expedia and Swissôtel Management, and I hold an Executive MBA from IMD in Lausanne.
The thread through all of it: I have always been drawn to the human experience of change, what it does to people, and what becomes possible when they choose to meet it differently.
Alongside this work, I run Europe Living Salon, a Japanese-language community for professionals building international careers, and write more about that journey there.
Executive MBA, IMD
Cornell University
Change Practitioner, Prosci
NLP Master Coach and Trainer
Project Management Professional (PMP)
Professional Scrum Master I (PSM I)
The turning point
Adapting taught me the real work.
Adapting across that many companies and cultures is a genuine skill, and I built it for twenty-five years: a different register of English, a different level of directness, a different read of the room, one posting at a time. What took longer to see was the cost. I had got so good at becoming whoever a room needed me to be that I had lost track of what was actually mine underneath it.
Coaching found me when I finally stopped to ask that question properly. I trained in NLP, Hypnosis, Time Line Therapy® and Huna, following what resonated rather than a plan. Something in those tools matched what I had already started to feel on my own: that the mask I had worn with my parents, my bosses, my colleagues, could come off, and that I could still speak from a different, truer place. I still slip sometimes. But I recognise it now, and I know how to find my way back.
Twenty-five years inside global organisations gave me a language for the world many of my clients come from. That training gave me a different language for what happens underneath it. Somewhere along the way, the two simply came together.
Three ways of working
Each arrived differently. Together they make sense.
Speaking gives me joy. It also scares me, in the best way. Standing in a room and asking people to look at themselves, and at the change they are navigating, means being willing to go first.
Consulting is the work I spent 25 years building around change. I know it from the inside: the complexity, the culture, the gap between strategy and the people who have to live through it.
Coaching found me when I finally stopped to ask what all that adapting had cost me. I am grateful it did. It awakened my intuition I had long buried, and changed how I see everything. Today the coaching and consulting integrate and enrich each other, with change as the thread running through all three.
Let's talk
Ready to start the conversation?
Based in Switzerland, working with clients across Europe and internationally, in English and Japanese.
Get in touch
Speaking
Change often arrives before people are ready to talk about it.
Your audience is navigating change. Some are uncertain, some are resistant, and most are quietly carrying questions they have not yet put into words. The right talk does not just inform. It shifts something in the room.
What happens in the room
People feel heard.
People recognise themselves in the stories. Uncertainty becomes an invitation rather than a threat. Audiences leave not just informed, but with a different relationship to what is changing around them.
Speaking is sought when
Eri is most often brought in when change is already present but its human cost remains unspoken: when fear or uncertainty are quietly shaping decisions, and the room needs someone who understands what that feels like from the inside. The goal is not just to inform, but to create the shift that lets people move forward.
On stage
Moments from the room.
The three talks
Three perspectives. One invitation.
Each talk speaks to a different moment in the change journey.
Formats
How Eri works with your event.
"Eri provided a very clear reminder on how our thought process works and how we can change it to get to our desired outcome in life. Eri created a welcoming environment where all the participants felt so comfortable and safe, that we ended up sharing deeply personal thoughts with each other until almost 10pm!"
Mari I.
Enquire
Bring Eri to your event.
Speaking engagements begin with an open conversation to clarify context, intent, and audience.
Enquire about speaking
Coaching
Two pathways.
One destination: becoming more fully yourself.
You are established. Experienced. Successful by most measures. And yet something feels unresolved, not a crisis, more like a question that keeps surfacing. You have been here long enough to know it will not go away on its own.
Both pathways draw on NLP, Hypnosis, Time Line Therapy®, and over 25 years of experience working with professionals navigating change.
You are experienced and professionally established. Yet something has shifted. A change you did not choose, or a crossroads you could no longer avoid, has surfaced questions that can no longer be set aside.
This programme is for you if
- From the outside, everything looks as it should. Inside, something has felt off for a long time.
- You feel the pull to move forward, yet keep finding yourself in the same place.
- There is something you want that you have not let yourself go after. You are not entirely sure why.
- You know this moment cannot be postponed.
- You do not want to look back and wonder what your life could have been.
What becomes possible
- What has kept you in the same place for years shifts in the session itself. Not gradually. At the root.
- You gain clarity on what you actually want, beneath what you were told to want, and you act from it.
- The fear, the doubt, the old story. What once stopped you no longer does.
- You move forward with a confidence that is yours, not borrowed from a role you have been playing.
- You feel like yourself again, perhaps for the first time in years.
What the programme includes
This is not a conversation about your situation. It works directly with how your mind has stored the past, reaching the beliefs and patterns that have been quietly running your life beneath the surface. In one intensive session, we find the root of what has been holding you back. Not the story you have been telling yourself, but what lies underneath it. You leave the session different.
The three months of integration coaching that follow are not a supplement. They are the part that makes the change permanent. Together, we make sure that what shifts in the session becomes the foundation you build from.
Format: One intensive, delivered as three four-hour online sessions or a full day in person, followed by three months of integration coaching.
"This experience has changed how I think, feel and act. I understand myself with far more clarity, and I am moving forward with a sense of ease, responsibility and confidence."
Kelly C.
"My goals no longer feel distant or unachievable. They are now a natural part of who I am. I feel powerful, lighter, stronger, and free."
César C.
Book a Breakthrough Consultation
You are capable and self-aware. You have also been running on a version of yourself that was largely shaped before you had a say in it. This programme surfaces what is actually yours.
This programme is for you if
- You are self-aware enough to see the pattern. Changing it on your own has not worked.
- Your days are full, but something that truly matters to you keeps being pushed aside.
- You start things with real intention and watch the momentum quietly disappear.
- You are good at what you do, and increasingly unclear on whether it is what you actually want to be doing.
- You sense that the life you are living is not quite the one that is yours.
What becomes possible
- You discover what you actually want, not the version shaped by years of expectation and obligation.
- You stop explaining yourself in terms of what you do and start knowing yourself in terms of who you are.
- You make choices from your own values, with a clarity that does not need anyone else’s approval.
- You move from reaction to intentional choice, in your work, your relationships, and how you spend your time.
- You build momentum that holds, because it is grounded in who you are, not in who you have been performing.
What the programme includes
We open with structured sessions that surface where you are across every area of your life, what drives you, and what your life purpose is. Much of what you assumed was your purpose turns out to have been inherited, not chosen. The patterns that shape your decisions are ones you have never named. Once you name them, they shift.
In each session, you bring what is alive. A decision you are avoiding, a pattern you keep repeating, something you noticed but cannot name yet. By the end, you see it clearly and know what to do next.
Format: A three month programme with two sessions per month. The first sessions map your purpose, values, and patterns. Everything that follows builds from what you uncover.
"I have been surprised by the answers that come from within me, insights I did not realise I had until her questions brought them out. I have achieved more in the last three months than in the previous eight."
Grant F.
"The moment I understood that I can change things rather than simply respond to them, everything shifted."
Amit J.
Book an Origin Consultation
Not sure where to start?
Begin with a free 25-minute consultation.
A focused conversation to explore what is possible. Come curious, leave with clarity.
Book your free consultation
Change Consulting
Large-scale change succeeds when people are brought with it.
You know what needs to change. The harder question is how to bring people with you. That is where most transformation programmes stall, not in the design, but in the human experience of change.
What Eri offers
Change Management and Transformation Advisory
You are leading a transformation programme, managing an organisational redesign, or bringing your people through a significant shift. You have the strategy. The harder question is whether your people will move with it. Project leads, HR leaders, and business heads bring me in when they need someone who understands the human side of change as well as the structural side. I work with your team to close the gap between what is planned and what is lived.
Typical engagements include
- Change impact and readiness assessments
- Stakeholder engagement and alignment strategy
- Change governance design and delivery oversight
- Leadership coaching and capability building through change
- Facilitated workshops for teams navigating transformation
Eri works in
English and Japanese. On-site, hybrid, or remote. Based in Switzerland, available internationally.
On a project or advisory basis, for both short-term and longer-term engagements.
Experience
A track record built inside the industries I serve.
You need someone who has sat inside the organisations you are describing. Over 25 years I have held senior change and transformation roles at Swiss Re, PartnerRe, Zurich Insurance Group, Galytix, Expedia and Swissôtel Management. I understand the culture, the language, and the pressures of complex organisations because I have worked inside them.
Certifications and credentials
Executive MBA, IMD
Cornell University
Change Practitioner, Prosci
NLP Master Coach and Trainer
Project Management Professional (PMP)
Professional Scrum Master I (PSM I)
Sectors
Financial Services · Technology · Consulting · Hospitality
Including insurance and banking across Europe, Asia, and North America.
Get in touch
Discuss your organisation's needs.
Every engagement begins with a conversation to understand the specific context, challenges, and goals.
Get in touch
Contact
Are you ready to lead change and lead yourself?
Whether you have a specific question, want to explore working together, or are not yet sure, reach out and Eri will be in touch.
スピーカー・コーチ・変革コンサルタント
変化をリード。
自分をリード。
長年にわたり組織のために力を尽くしてきた。それでも「本当にこれでいいのか」という問いが、静かに、しかし確実に積み重なっているなら、その問いに向き合う時が来ています。
まずはご相談ください
自分らしく生きる · 自分を感じる · 本来の自分へ還る
私のストーリー
変化はプロジェクトではない。
それは、人としての旅です。
名古屋で育ち、海外への密かな憧れを抱いていました。24歳、修士課程を終える数か月前、周囲と同じように就職活動のスーツに身を包んでいた私に、恩師が問いかけました。「アメリカで学びたいと言っていなかったか？」その一言で、一度離れかけていた道に戻ることになりました。
両親は私の結婚のために貯めていたお金を、教育のために使うようにと言ってくれました。その選択が、スイスとイギリスで25年間、ホスピタリティ・保険・テクノロジー業界でのキャリアを築くきっかけとなりました。そしてその歩みの先で始めたのが、同じような道を歩む日本人プロフェッショナルのためのコミュニティ、Europe Living Salonです。
詳しく読む
「自分が力を持つ存在であり、周囲の出来事に反応するのではなく、自分の人生の主体者だと感じられるようになりました。」
Kelly C.
「長年、自分を縛っていたパターンから解放されました。力強く、軽やかで、自由を感じています。」
César C.
「この3ヶ月で、それ以前の8ヶ月分以上の成果を上げました。収入も増えています。」
Grant F.
無料ガイド
自分らしいキャリアを再設計する
現状を抜け出すための5つの実践的な転換。登録不要で無料ダウンロードできます。
無料でダウンロード
3つのサービス
スピーチ、コーチング、変革コンサルティング
スピーチ
変化への視点
変化と自分らしさ、そして両者を乗り越えるための自己リーダーシップをテーマにした基調スピーチとファシリテーションセッション。リーダーシップサミット、企業イベント、専門家会議にて。
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コーチング
洞察から変革へ
現在地から、本来の自分が到達できる場所へと導く2つのプログラム。集中的なブレークスルーか、継続的な伴走か。どちらも持続的な変化をもたらします。
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変革コンサルティング
組織変革
大規模な変革を進める組織のための戦略的チェンジマネジメント。保険・テクノロジー・ホスピタリティ分野における25年間のグローバルな実績。
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どこから始めますか？
無料の対話
無料25分コンサルテーション
可能性を探るための対話。好奇心を持って臨み、明確さを持って終える。
お問い合わせ
集中的な変革
ブレークスループログラム
集中的なセッションで、核心から変わる。長年あなたを縛っていたものが解放され、元には戻らない。
詳しく見る
本当の自分を見つける
オリジンプログラム
誰かのために作られた自分の奥に、ずっとそこにあったものを見つける。
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Legal
Privacy Policy
Last updated: June 2026
Who is responsible for your data
Design and Lead Change GmbH, represented by Eri Ishikawa, Buchberg, Switzerland. Email: eri@eriishikawa.com. This website is operated in accordance with the Swiss Federal Act on Data Protection (revFADP/nDSG), effective 1 September 2023, and, where applicable, the EU General Data Protection Regulation (GDPR).
What data we collect
We collect only the data you voluntarily provide through the contact form on this website: your name, email address, organisation (optional), and your message. We do not use tracking pixels, advertising cookies, or third-party analytics.
When you visit this website, your browser may automatically transmit standard technical information (IP address, browser type, referring URL). This data is not stored individually and is not linked to your identity.
How we use your data
Contact form submissions are used solely to respond to your enquiry. Your data is not shared with third parties, sold, or used for marketing purposes without your explicit consent.
Cookies
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Cookies from YouTube and Calendly may also be set when you interact with embedded videos or booking links. You can withdraw your consent at any time by clearing your browser cookies.
Data storage and security
Your data is stored and processed in Switzerland and/or the EU. We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
Your rights
Under Swiss data protection law and the GDPR (where applicable), you have the right to request access to, correction of, or deletion of your personal data. You may also object to the processing of your data or request its portability.
To exercise these rights, please contact eri@eriishikawa.com. We will respond within 30 days.
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Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page.
Legal
Legal Notice
Impressum
Company
Design and Lead Change GmbH
Buchberg, Switzerland
Company registration: CHE-484.872.278
Representative
Eri Ishikawa, Managing Director
Contact
Email: eri@eriishikawa.com
Website: designandleadchange.com
Disclaimer
The content of this website has been prepared with the greatest possible care. However, we accept no liability for the accuracy, completeness, or timeliness of the information provided.
Links to external websites are provided for information purposes only. We have no influence over the content of linked pages and accept no responsibility for them.
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All content on this website, including texts, images, and graphics, is protected by copyright. Reproduction or distribution without the express written consent of Design and Lead Change GmbH is not permitted.
